Terms and conditions

In-person appointments are available only in Auckland.

Payment:

To confirm booking, payment (at least 50% deposit) should be received (or demonstrated, i.e., printed on screen) prior to the appointment's scheduling time.

Failure to make a deposit will lead to appointment’s cancellation.

The remaining payment must be made within 2 days of the initial consultation.

Failure to pay upstanding charges will result in termination of service.

Cancellation policy:

48 hours notice: full refund.

Clients can reschedule appointments free of charge within 48 hours.

Failure to cancel or reschedule appointment within 48 hours will incur in full payment.

Refund policy:

The client may ask for a refund if service was not delivered as promised, not to the client’s satisfaction, or the appointment has been canceled within 48 hours prior to the scheduled time.

Seminars:

Please ensure payment is made or proof of payment is provided (I.e. screenshot) 48h prior to seminar date to secure your spot, and avoid inconveniences.

Cancellation up to 48 hours prior to the seminar date will ensure a full refund.

Late sign-ups and cancellations will not guarantee attendance or refund.

Sleep consultation:

Families are committed to following safe sleep guidelines during the sleep consultation programme.

A refund can be issued at the end of the sleep training package’s timeframe if progress has not been made according to the sleep plan’s goals as agreed upon when commencing sleep training, given that the client has followed the sleep plan and properly implemented the consultant’s advice.

A refund will not be issued due to the client’s failure to follow the sleep plan when suitable alternatives to the original sleep plan have been made.