Terms & conditions

In-person appointments are available only in Auckland.

Payment:

To confirm a booking, payment should be received (or demonstrated, i.e., screenshot) before the appointment's scheduling time.

Failure to make a payment will lead to the cancellation of the appointment.

Cancellation policy:

48 hours notice: full refund.

Clients can reschedule appointments free of charge within 48 hours.

Failure to cancel or reschedule an appointment within 48 hours will result in full payment.

Refund policy:

Refund will be offered if the service was not delivered as promised, or if the appointment was canceled within 48 hours prior to the scheduled time.

Seminars:

Please ensure payment is made or proof of payment is provided (I.e., screenshot) 48h prior to the seminar date to secure your spot and avoid inconveniences.

Cancellation up to 48 hours before the seminar date will ensure a full refund.

Late sign-ups and cancellations will not guarantee attendance or a refund.

Sleep consultation:

For best results, follow the sleep plan suggestions.

Clients are committed to following safe sleep guidelines during the sleep consultation programme.

A refund will not be offered once the sleep plan has been completed.

A refund will not be offered due to the client’s choice not to follow the sleep plan, or when suitable alternatives to the original sleep plan have been suggested.